A ticketing system is the most widely used communication channel that web hosting companies offer to their customers. It is most often part of the billing account and is the easiest way to fix an issue that requires a certain amount of time to examine or that needs to be forwarded to a sysadmin. Thus, all replies contributed by either side will be stored in one location in the event that someone else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The negative aspect of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, so you’ll have to log in and out of no less than 2 accounts in order to carry out a given operation or to contact the hosting company’s technical support team. In case you would like to manage a number of domain names and each one is hosted in a separate account, you will have to use an even larger number of accounts at the same time. Plus, it may take a significant length of time for the provider to answer your ticket request.

Integrated Ticketing System in Cloud Website Hosting

With a cloud website hosting from our company, you won’t ever have to log out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst you’re browsing your files or updating different settings. The ticketing system is being closely monitored 24/7/365 by our customer support staff representatives and the response time is no more than sixty minutes, but it rarely takes more than twenty minutes to get assistance. In stark contrast to other providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you like and request info regarding any technical or billing issue. Moreover, you can read a selection of help articles, which will help you handle the most common predicaments yourself.