A live chat is one of the many ways of communication supplied by some website hosting providers as part of their support services. Determined by the service provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is quicker in comparison to a support ticket and it'll make it much less likely to misunderstand or misspell something compared to a phone call with a representative. What's more, when the issue that you experience requires some time to be reviewed and dealt with, you are able to do something else at the same time instead of just waiting, like you'd have to do if you call. You can also employ a live chat assistance service completely free provided that you have world wide web access even if your website hosting provider is situated in another country and they do not have a local phone number you can call.
Live Chat Support in Cloud Website Hosting
As a part of the support services that we offer for all of our cloud website hosting plans, we now have live chat support which is online 24/7, even on holidays. You can get in touch with us regardless if you already own an account or not, since we can assist you with almost anything, ranging from supplying you with basic info on our services if you aren't a customer yet and you are thinking about obtaining one of the packages, to helping you with creating an email account in an e-mail client. Some issues are more complicated and time-consuming, so you will need to take advantage of the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a lot of things.