If you have a website, a problem could always appear and it doesn’t necessarily have to be connected to the hosting service. For example, something can go wrong when you bring an Internet app up to date or some critical content may be edited or erased by mistake. Irrespective of what the nature of the problem may be, you’ll have to get in touch with the customer service staff and request them to retrieve a backup or to help you troubleshoot the problem that you are encountering. How promptly they will do that will predetermine the time that your sites will be down. For specific sites like community websites or online shops, a frequent outage duration too often equals lost users and cash. With that being said, it is of high importance that you use the services of a hosting company that provides not only a very good tech support service, but also a well-timed one.

One-Hour Response Guarantee in Cloud Website Hosting

Our guaranteed maximum reaction time for any ticket that you submit or any e-mail that you send is just 60 minutes, even in case you contact us on weekends and legal holidays. Whatever the nature of your question or issue might be, we will help you out immediately and will provide you with the necessary info to resolve any problem with your sites. The real reaction time usually does not surpass 15-20 minutes, which suggests that you can just forget about waiting around for hours and hours to get an issue fixed or even worse – waiting a whole day only to get a reply that more information is necessary while nothing’s fixed. We’ll assist you in a jiffy as we realize precisely how costly time can be in the dynamic digital era. The 1-hour response guarantee is valid for any technical or billing enquiry that you might have related to our cloud website hosting plans.