Though this isn't the mainfactor to help you identify a reliable cloud website hosting supplier from a bad one and a reseller from an actual supplier, the option to call and consult with a live person is an indicator that you are not dealing with a one-person company and that you can reach somebody every time you need support. The telephone support for hosting services may range from standard to professional, therefore the issues that can be resolved with a phone call differ depending on the specific company. Generally, these issues are simpler and feature billing or first level tech issues as more complex problems often require a support ticket where both you and the sysadmins can follow the proceedings with a given situation. However, the option to call your supplier can save you considerable time and efforts for the multitude of tiny problems that may eventually appear when you manage your hosting account.
Phone Support in Cloud Website Hosting
All of our cloud website hosting plans come with telephone support fourteen hours per day even on public holidays, so if you don't have an account yet, you will be able to call us and learn more about our solutions or if we will meet the system requirements for your websites. For your convenience, we have local phone lines in the U.S.A., the United Kingdom and Australia, so you are able to contact the phone number that is closer to you. If you are a current customer, we will help you promptly with any general and billing matters as well as with a number of technical matters so as to save you time and efforts - we are aware of the fact that in some cases it is more convenient to talk to a live person and get things done instantly. Of course, some issues cannot be resolved on the phone, so if this is the case you'll be able to take advantage of our ticketing system.