24/7 Customer Support in Cloud Website Hosting
Our cloud website hosting plans include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our website hosting services before you make a purchase or you are an existing client and you have any kind of question or a difficulty, you can contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any issues that need longer time to analyze and fix. Unlike a number of other web hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, so whatever your issue is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.
24/7 Customer Support in Dedicated Servers
With a one-hour max answer time warranty, you will enjoy prompt support when you obtain a dedicated server through our company. Our customer and tech support crews are online 24/7/365, so any time you open a support ticket from your billing account or you send an email related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the best option if the matter in question needs more time to be solved or in case it should be forwarded to our admins, as it's far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.