Being able to communicate with your cloud website hosting supplier when you have any kind of questions or encounter any difficulties is really important and how quickly they'll respond and react is usually essential, particularly if your web site is business-oriented, as more downtime can often mean losing potential customers. The support solutions are usually a quick way to recognize actual suppliers from resellers. The second usually respond just to emails or support tickets and you will need to wait for a day or longer in order to receive a reply. When your problem requires several responses, you could end up losing days to get a simple problem fixed. When you use the services of a legitimate and reputable hosting company, you should be able to get in touch with the support anytime and get a prompt response no matter what the issue or the question is - pre-sales, customer or technical one.

24/7 Customer Support in Cloud Website Hosting

Our cloud website hosting plans include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring for our website hosting services before you make a purchase or you are an existing client and you have any kind of question or a difficulty, you can contact us anytime, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the world for your convenience and live chat support for pre-sales, billing and basic questions; email messages and support tickets for more technical matters or any issues that need longer time to analyze and fix. Unlike a number of other web hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, so whatever your issue is, it will be resolved in a timely manner and you will not waste days so as to have something fixed.

24/7 Customer Support in Dedicated Servers

With a one-hour max answer time warranty, you will enjoy prompt support when you obtain a dedicated server through our company. Our customer and tech support crews are online 24/7/365, so any time you open a support ticket from your billing account or you send an email related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll receive an answer within one hour, even during holidays. Our ticketing system is the best option if the matter in question needs more time to be solved or in case it should be forwarded to our admins, as it's far more convenient to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to call us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 as well.