Client Support Channels
A One–Hour Ticket Response Time Guarantee
We offer a 60–minute response time guarantee for any support ticket or email that you send to our client support team. We will speedily answer all the general questions and forward right away the issue to our server admins if any further assistance is needed. If you make use of the Managed Servers package, we will complete any of the included tasks at a time that has been agreed upon earlier.
A Top–Notch Customer Support Service
We will be available to you 24/7 to answer any questions that you may have related to our Site Control Panel or any of the applications that we have pre–installed for you on the dedicated server. If you also require help tackling server admin procedures, you can take a glance at our Managed Servers package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and problem troubleshooting procedures
A User–Friendly Help Area
Every dedicated web hosting plan comes with our free–of–charge Site Control Panel, which boasts a circumstantial knowledgebase and a collection of step–by–step video tutorials. Whenever you require help with the Site Control Panel, just push the Help or Videos buttons situated in the top right corner.