Support and Help Channels

  • 1 hour ticket response time
  • A one hour Inquiry Answer Guarantee

  • Each ticket that you send to the tech help and support Dept will be attended to in about 60 minutes. The standard requests will be responded to right away. Nevertheless, if the assistance inquiry you have posted calls for assistance from a licensed technician, we will address the ticket to him and will notify you about the delay.

  • Top quality support service
  • Qualified Client Assistance Service

  • We deliver 24x7 tech help and support through a turbo–fast ticketing platform incorporated into your Control Panel. You could e–mail us at any time about any of the packages that come pre–installed on the virtual server, which include the selected Linux distribution, the server administration panel and our in–house created Site Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • Each section of the Site Control Panel that is offered free of cost with your VPS has an internal article base. One can find a range of extensive how–to articles and a choice of step–by–step video courses that demonstrate all the necessary website maintenance responsibilities. You can access them by clicking on the Help or Video buttons in the upper right side of each Control Panel section.